County seeks updated phone system

January 26, 2017

By John Raffel

Osceola County governmental officials are looking for a new phone service that the county describes as a voice over internet protocol hosted managed voice solution.

The county is currently looking for sealed proposals from internet persons and or firms for the managed voice solution.
County coordinator Susan M.Vander Pol, mentioned a communication to the Board of Commissioners during its Committee of the Whole meeting last week, mentioned that the solution would replace the county’s legacy landline phone systems currently in service, which utilize AT& T Centrex Services. The interconnected system would be for the main courthouse, sheriff’s department/jail and annex building on West Upton Ave. In Reed City, the animal control facility at 502 North Savidge Street, in Reed City, the emergency medical services at 306 North Patterson in Reed City and the Commission on Aging at 732 West 7th Street in Evart.

The county states in its memorandum that the proposal submitted must provide a turnkey solution that is managed by both the vendor and county and include replacing all phones for current users, an estimated 94, and end pointes at six locations; provide all data and electronics necessary for a working service; future expansion capabilities for all new hires, serving and or replacing all VoIP phones that fail, provide dial-tone or local and long distance and provide reporting capabilities for all inbound-outbound internet calls.

According to published reports, the city received seven bids ranging from $83,895 to $183,472 with differences in leasing or purchasing equipment, support and other factors. There also reports some of the bidders indicated it would take as long as 90 days to implement and install the system throughout the county departments. The commissioners requested Vander Pol and county technology director J.T. Burgess to pick the top three bidder and invite them to the next meeting on Feb. 7
“They’ll review them and come back to the board with a recommendation and more information,” a county spokesman said. “The board will have to decide.”

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