Automation And AI Can Reduce Stress In The Workplace, Surveys Shows

May 23, 2019

Automation may be able to help reduce employee stress, new data shows. According to a new report from Verint Systems, employees are becoming less stressed at work due to assistance from technologies such as automation and artificial intelligence (AI).

Researchers surveyed over 34,000 consumers across 18 countries. The results of the survey showed that attitudes toward automation and artificial intelligence are changing along with the workforce.

The U.S. workforce is gradually becoming a millennial workforce with Generation Z trailing along just behind. These younger generations are not only more comfortable and familiar with evolving technologies, but they also want to work with the latest technology.

“[The] fear around technology at work is subsiding,” said Ryan Hollenbeck, the senior vice president, global marketing, and executive sponsor of the Verit Customer Experience Program.

“There is an increased understanding that automation can free up people to do more interesting and fulfilling work,” said Hollenbeck. “Digital innovations such as AI, chatbots, and robots are vital for managing the increased levels of customer interactions and low-effort tasks, yet they cannot replace all human engagement.”

Young people around the world are already familiar and comfortable with artificial intelligence; in fact, approximately 12% of internet users worldwide use smart home technology. According to the Verint Systems report, employees from Generations Y and Z aren’t just more comfortable around new technology but also less stressed. Nearly two-thirds of employees (72%) said new technology has helped to reduce stress in their jobs.

This is because modern technology offers employees the ability to be more productive. Faster computers, high-speed scanners and printers, and optimized software let employees do their jobs quickly. This reduces frustration for workers and boosts revenue for business owners.

Automation and AI also gets rid of the manual, labor-intensive tasks for employees. According to the survey, approximately 71% of employees said they were in favor of using technology to replace laborious or manual tasks such as data entry or applying flexible graphite, which is 95% carbon, to machines.

Another 69% of survey respondents said they don’t believe automation will replace their jobs but that it will enhance them. Experts agree with this attitude.

John Carney, the senior vice president of industries, communications, and media at Salesforce, suggests that there will be significant changes in the U.S. job market because of automation. But these changes have had positive impacts throughout history.

“If you look back in history with these paradigm shifts, these transitions, the data says that we created way more jobs than were eliminated,” said Carney. “So, I think that’s going to happen again. There is going to be a transition.”

Consumer demand is another reason why employees are confident automation won’t be replacing their jobs any time soon. Consumers currently remand a combination of new technology and human interaction when they’re interacting with a company’s service.

Worldwide, some 50% of consumers said they would engage less with brands that completely replaced human engagement channels with digital ones. This is good news for the 28 million small businesses operating in the U.S. who may not be able to afford more highly-automated technology.

It’s also good news for marketing. Up to 99% of marketers said they found unique value from trade show exhibits that they didn’t find in other marketing mediums largely because trade shows give marketers a chance to interact directly with their consumers.

Ultimately, artificial intelligence will advance in the workplace to eliminate mindless busywork. This will help employees become more efficient, productive, and less stressed on the job.





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